Frequently Asked Questions

Most frequent questions and answers

How long does it take to ship my order?

We ship from distributors all across the United States.  Most items will ship the same or next business day of your order, unless otherwise noted on that product.  You should receive your order within 4 – 5 business days.

How do I pay for my order?

We accept all Major Credit Cards, but in some cases for our systems and more expensive products, we will request a bank wire transfer. You can send a check to us also, but we will not ship until the check clears your account.

How can I return a Product?

We accept returns up to 30 days from the date of delivery as long as the product is un-opened and in the factory packaging.

For opened returns, an RMA must be given and granted, and a 20% re-stocking fee will be required.

For returns beyond 30-days, you should contact us for more information and we will see what we can do.

Custom or Quantity Orders are not returnable or refundable.

Where do I send Returns?

You will need to ship any and all returns back to us at:

Lone Pine Technology
Attn: Returns
825 Helena Flats Rd. #205
Kalispell, MT 59901 U.S.A

Regardless of where it was shipped from.

Be sure to get tracking information for reference.

Why should I choose Lone Pine Technology?

Unlike some other companies who have used Covid as an excuse to drop the ball and slack on customer service, we have maintained solid operations though-out and for over 20 years now. We still answer calls and e-mails and even return them in the evenings, on weekends, and Holidays when it matters.

Do you provide Local Pickup Options?

Yes, however, with the exception of some of our products that are made right here in Kalispell, MT such as our Starlink adapters and dish covers, if we have it here, we probably paid to get it shipped to us, so it’s only fair that you pay us for the shipping.  So you might not save anything except time!

What if I receive a Damaged Shipment?

Technically, you should have refused to take it from USPS, UPS, or FedEx, however, we know that doesn’t happen in many cases.  We encourage you to take photos of the damage and contents as you open the package so we can file a claim with the delivery service.

What if I am Missing Components?

As with a damaged shipment, please take photos of any damage and of the components that you did receive so that we can file a claim and get replacement shipped out to you ASAP. When we submit claims with photos, it speeds up that process in most circumstances.

Do you offer an Affilite Program?

Officially, we do not have the back-end capabilities or the staff to handle Affiliate Relationships. That being said, if you contact us to let us know someone will be contacting us, we will offer you a reward of some time based on the value of the referral and sale once it’s made.

Do you offer a Dealer Program?

We have sub-dealers for our ISPSAT Satellite Internet Platform who are paid commissions and/or re-sell our products and services to make $$.

We have minimum purchases for quantity discounts but we will usually work with you to fit your needs.