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How to update an iDirect X5 Satellite Modem/Router

Whether you switch iDirect Service Providers or missed an online update, you will be required to update the configration files and parameters in your iDirect X5 Satellite Modem/Router Manually.

The instructions for doing so are the same for the iDirect X1 and iDirect X3 Satellite Modem/Routers as well.

The first step in the process is to get your updated files from your iDirect Service Provider which could include:

  • iSite version or the latest version of software that is used to update the X1, X3, and/or X5 modems
  • Remote package files 
  • Remote options file

You will need the following to perform the update:

  • Computer
  • Ethernet Cable
  • Cisco Console Cable (Not Needed, but Recommended)

Change your computer IP Address (Windows)

    1.  Go to Control Panel > Network >
      Internet > Network and Sharing
      Center > Change adapter settings.
      Right-click Local Area Connection
      and select Properties.
    2. Double-click “Internet Protocol
      Version 4 (TCP/IPv4)
    3. Select the “Use the following IP
      address” radio button and change the IP address to be one number higher than the modem’s IP address.

      For example, if your modem IP address is, then your computer IP address:
      Subnet Mask:
      Default Gateway: (Your Modem IP address)

    4. Select OK
changing a computers IP address


  1. With your ethernet cable connected from your PC to the LAN port on the modem, open the iSite software.
  2.  In the column on the left, there should be an icon showing your modem with the serial number and select “Login”
    1. At the login screen, enter the IP address of your modem if it is not already populated.
    2. Enter your  modem’s password
    3. Be sure the “Admin” and “Secure Connection” options are selected.
    4. You will then need to uncheck the FIPS tab, then click ok.
isite ip screenshot

Installing Linux and Remote Packages

  1. After logging into iSite, locate and click the “Download Package”
    icon that looks like a
    floppy disk with a
    downward facing arrow
    next to it.
  2. Within the Download
    Package window, click
    the “Open” button.
  3. Locate the LINUX
    package file you
    downloaded from the
    LBiSat support page.
  4. Confirm the following
    radio buttons are
    selected: – Don’t check
    1. Download images
    2. Don’t reset
  5. Click the “Start” button.
    This process takes approximately 2 minutes.
  6. Once the Linux package completes, repeat steps 1 through 5 for the
    REMOTE file.
iSite - Install Linux and Remote Packages Screenshot

Load Remote Options File

  1. After the Linux and remote package files have finished loading, close the Download Package window.
  2. Locate and click on the “Download Option from
    Disk” button at the top
    of the screen.
  3. Locate the Remote
    options file, and click Open.  Make sure the  options file number matches the serial number to your modem.
  4. Click “Yes”. Once the file loads you will be prompted to reset the
    remote. Click “Reset Now”
iSite Remote Confirmation

After the reset completes, you will be done with the upgrade.  At this point you should get a green RX or SAT light if and when it’s connected to the satellite dish.  You can also confirm with your iDirect Service Provider’s NOC (Network Operations Center) that the remote is coming into the network.

Special thanks to LBiSat for sharing these instructions with us!

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